<200ms RTT where possible; for pokies, p95 under 300–500ms is acceptable depending on UX. These thresholds feed into SLA negotiations and monitoring. ## Two short examples (implementation scenarios) Example 1 — Quick launch with aggregator: A local operator launched in 10 weeks using an aggregator; they implemented independent reconciliation and a KYC-first payout flow, which prevented payout delays during a surprise traffic surge — and they were able to scale without a large dev team because the facade API insulated their product from vendor differences. This outcome justifies the aggregator route when time-to-market is critical. Example 2 — Direct migration for VIP titles: A casino moved its top 20 titles to direct feeds after hybrid testing; they achieved a 0.12s average latency reduction and a 9% increase in session length for those titles, validating the migration spend. This shows the hybrid model works for prioritising high-value content. These examples naturally move into recommendations on vendor contract clauses. ## Practical contract & vendor negotiation tips Be explicit about event formats, data ownership, incident response SLAs, and audit access. Negotiate warranty periods for certified games and include termination triggers for prolonged SLA breaches. Also, require forensic logs export within 24 hours to support any regulatory investigations. This brings us to an operational closing note and a quick pointer. For operators wanting a starting place to browse industry-standard integrations and content catalogues, a useful directory and further reviews can be checked at jokarooms.com which lists provider options and real-world operator notes in concise format to help prioritise your shortlist. This recommendation sits in the middle of your vendor-selection workstream and helps you jump-start commercial conversations.
One final practical tip: when you run your first live incident post-launch, capture a post-mortem within 72 hours and feed the fixes into a single roadmap item that ties back to the initial integration decision.
If you want a runnable, one-page developer brief that contains the API contract checklist, reconciliation tests, and KYC payout state machine, you’ll find a template and examples at jokarooms.com which you can adapt into your sprint backlog and compliance dossier. This points you directly to a reusable asset for the team.
Sources:
– Industry audit standards (GLI, eCOGRA) and operator playbooks (internal benchmarks).
– AU regulatory guidance summaries on KYC/AML (state-specific).
– My direct operator experience running integrations and performing post-launch audits (anonymised).
About the Author:
Sophie Langford — product lead with 8+ years building online gaming platforms for ANZ operators, focused on platform integrations, compliance flows, and player retention. Sophie has led multiple aggregator and direct integrations and writes practical playbooks for teams moving offline products online.
Disclaimer & Responsible Gambling:
18+. This guide is for operational and technical planning only and does not promise winnings or financial outcomes. Always implement player protections (deposit limits, session reminders, self-exclusion) and follow local Australian regulations and responsible gambling best practice. If gambling becomes a problem for you or someone you know, seek local support services and consider self-exclusion tools.